Shipping Policy

 

Thank you for visiting and shopping at Gourmetplaza. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

 

Shipment processing time

 

All orders are processed within 2-4 business days. Exceptions are products that have to be produced on pre-order. Orders are maybe not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

With the proven shipping confirmation of the goods to the shipping company, the responsibility passes to the recipient. The buyer must ensure that they can be reached by phone after the delivery confirmation. If there is a delay, the appropriate shipping company must be contacted.

If the customer is not reached by phone, the courier company will arrange a new delivery, most several times. If it is impossible to deliver the package, a return will be initiated and will be charged with a service charge of THB 850,-

 

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated after the order is placed. You will got a order confirmation with all details, the total amount and payment methods.

Shipping rates based on order total amount and will be shown on checkout page

Shipping rates are based on shippings from north and north-east thailand to bangkok area. All another areas such like east coast und south thailand are remote areas with higher shipping rates, will be calculated after the order was placed.

Calculate the shipping costs for EMS: 

https://www.thailandpost.co.th/un/rate_result/?country_code=TH&weight=

 

Shipment methods

EMS Express courier

1-3 business days for dry foods

EMS Express courier

1-3 business days for cooled foods

Nim Express courier Cold chain 0 to -25 degrees celsius

No delivery to islands, except Phuket

3-5 business days

All shipping costs including if necessary:

Styroporbox

Packing- and Cooling Materials

Courier transportation fees

No shipping before or on saturday, sunday and public holidays in Thailand

We reserve the right to change the delivery method, if unforeseen events occur.

Shipment confirmation & Order tracking

 

According to your order, the delivery may consist of several packages from different producers.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Damages

 

With handover to the shipping company, the risk passes to the buyer, please be noted!

Gourmetplaza is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

 

We currently do not ship outside Thailand.